We want you to love Purely. If you're not satisfied, this policy explains when and how you can request a refund.
1. Premium Subscriptions
- 7-day money-back guarantee: First-time Premium or Premium+ subscribers are eligible for a full refund if requested within 7 days of the initial purchase date.
- Renewals: Subscription renewal charges are non-refundable. Cancel before your renewal date to avoid future charges.
- Returning subscribers: Users who have previously held a Premium subscription are not eligible for the 7-day refund on a new subscription purchase.
- After 7 days: No refund is available after the 7-day window has passed, regardless of usage.
- Yearly plans: First-time subscribers on a yearly plan are eligible for a full refund within 7 days. After 7 days, no pro-rated refund is available.
2. Purely Tokens
- Unused tokens: Tokens purchased but not yet spent may be refunded within 48 hours of purchase. Contact support@purely.app with your order details.
- Used tokens: Tokens that have been spent on in-app items, outfits, or features are non-refundable once used.
- Earned tokens: Tokens earned through in-app activity (scans, streaks, etc.) have no cash value and cannot be refunded.
3. How to Request a Refund
- Email support@purely.app with the subject line "Refund Request".
- Include the email address associated with your Purely account.
- Include your purchase date and the reason for the refund request.
- Our team will respond within 2 business days.
Refunds are processed to the original payment method within 5–10 business days, depending on your bank or card issuer.
4. Exceptions & Disputes
We reserve the right to refuse refunds for accounts that have violated our Terms of Service, including accounts suspended for abuse. If you believe a charge was made in error, please contact us at support@purely.app before initiating a chargeback with your bank.
5. Questions
For refund-related questions, email support@purely.app. We aim to respond to all requests within 2 business days.